FAQ

No. Most of our services do not require a referral. You can book directly with the practitioner of your choice. Some extended health insurance plans may require a referral for reimbursement, so we recommend checking with your provider.

If you’re unsure where to begin, we’re happy to help. Book a free consultation or contact our team, and we’ll guide you toward the service or practitioner that best matches your goals.

Your first visit is focused on getting to know you. Your practitioner will discuss your health history, current concerns, goals, and develop a personalized plan that supports your wellbeing. Treatment is typically initiated on that first visit as well.

We’re located in Bronte Village in Oakville as well as Dr. Sofie’s home practice in Mitchell,
Ontario.
Oakville: Paid parking is available in front of the clinic with limited spots. Free parking is available on nearby streets with a 2-hour limit as well as a full lot down by the boathouse which is a few minutes walk from the clinic. Bronte village can get busy in the summer season so be sure to plan your trip accordingly

Mitchell: There are multiple spots available in the private driveway of the home practice.
If you’re unsure where to park, our team is happy to help before your visit.

Many of our services may be covered through extended health benefit plans, including
naturopathic medicine, massage therapy, psychotherapy, social work, and eligible lab testing. Coverage varies depending on your individual benefits plan, so we recommend checking with your provider before your appointment.

Direct billing is available for most major insurance providers and practitioners that are
covered. Please contact us and your provider before your appointment to confirm.

Absolutely. Many patients/clients benefit from combining services such as naturopathic
medicine, massage therapy, counselling, reflexology, Reiki, and/or breathwork to support their overall wellbeing. Our practitioners work collaboratively whenever appropriate.

Yes. We offer services for children, teens, adults, couples, and families. Availability depends on the practitioner and service

We kindly ask for at least 24-48 hours’ notice if you need to cancel or reschedule your
appointment. Late cancellations or missed appointments may be subject to a cancellation fee

Of course. If having a support person helps you feel more comfortable, please let us know ahead of time so we can ensure the appointment space is suitable.

Yes but if you have accessibility or mobility needs, please contact us before your visit. We’ll do our best to accommodate you and answer any questions you may have.

Yes! We regularly host workshops, educational events, community acupuncture sessions, and wellness programs throughout the year. Check our Events page or follow us on social media to stay updated.

Yes. We carry a curated selection of professional-grade supplements, wellness products, teas, and other items recommended by our practitioners at our Oakville clinic.

For Mitchell and virtual patients, our Naturopathic Doctors also use an online dispensary through the Fullscript platform where you can purchase high quality supplements and products for delivery as recommended by your practitioner.